Problem Note 61965: "Unknown error" might occur when opening prompted SAS® Web Report Studio reports in SAS® Add-In for Microsoft Office
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When you attempt to open a prompted SAS Web Report Studio report in the SAS Add-In for Microsoft Office, the following error might occur. This error occurs when the standard workspace server is used instead of the pooled workspace server.
There was a problem running <report-name>.srx
An unknown error has occurred when trying to open <report-name>.srx
An unknown error has occurred when trying to open <report-name>.srx
Click the Hot Fix tab in this note to access the hot fix for this issue.
Operating System and Release Information
| Product Family | Product | System | Product Release | SAS Release | ||
| Reported | Fixed* | Reported | Fixed* | |||
| SAS System | SAS Add-in for Microsoft Office | Windows 7 Home Premium x64 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 |
| Windows 7 Home Premium 32 bit | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Windows 7 Enterprise x64 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Windows 7 Enterprise 32 bit | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Std | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Std | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 R2 Datacenter | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows Server 2012 Datacenter | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M5 | ||
| Microsoft Windows Server 2008 for x64 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 R2 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows Server 2008 | 7.13 | 9.4 TS1M4 | ||||
| Microsoft Windows 10 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro x64 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Pro 32-bit | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise x64 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows 8.1 Enterprise 32-bit | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro x64 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Pro 32-bit | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Enterprise x64 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft Windows 8 Enterprise 32-bit | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Microsoft® Windows® for x64 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Windows 7 Professional 32 bit | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Windows 7 Professional x64 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Windows 7 Ultimate 32 bit | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
| Windows 7 Ultimate x64 | 7.13 | 8.0 | 9.4 TS1M4 | 9.4 TS1M6 | ||
A fix for this issue for SAS Add-in for Microsoft Office 7.15 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B4P.html#61965A fix for this issue for SAS Visual Analytics Add-In for Office 7.15 is available at:
https://tshf.sas.com/techsup/download/hotfix/HF2/B6S.html#61965| Type: | Problem Note |
| Priority: | high |
| Date Modified: | 2019-03-13 09:00:53 |
| Date Created: | 2018-03-13 01:08:26 |